Able to work in Australia without visa sponsorship
Requires visa sponsorship to work in Australia
Work experience
Proudest professional achievement
PROFESSIONAL EXPERIENCE
Telecommunications & Internet Service Provider | Account Manager - January 2026 - April 2026
Service Desk Engineer | Managed IT Services Provider June 2025 – August 2025 | Full-time
- Provide 1st and 2nd level desktop, server, and network support remotely using Remote Management and Monitoring (RMM) tools.
- Respond to customer service requests over the phone, via email, through remote support systems, and face-to-face.
- Manage support calls and tickets, ensuring all help desk interactions are logged and tracked via HaloPSA.
Junior IT Support & Agentic AI Development (Intern) | Digital Identity Verification Company September 2025 – October | North Sydney, NSW
- AI Chatbot Implementation: Successfully created and deployed an AI-powered functional chatbot for the company website.
- Leveraged Microsoft Azure AI infrastructure to enhance customer support and reduce response times.
- Designed the agent to align with the company's commitment to instant, efficient service delivery.
- Assist employees by onboarding their devices and helping manage company networking and server infrastructure.
- Support AI agent development initiatives.
Data Analytics Intern | Professional Football Club
September 2023 – November 2023
- Focused on data analytics for membership, commercial, and corporate events.
Football Analyst & Filmer | Sports Development Organization February 2020 – Present | Casual
- Responsible for filming and analysing football matches to provide insights and feedback.
Sales Assistant & Footwear Runner | Sporting Goods Retailer September 2018 – February 2026 | Part-time
- Delivered high-level customer service by providing product recommendations in footwear and sportswear departments.
- Trained new team members on POS systems, fitting protocols, and customer service expectations.
- Managed back-of-house footwear stock, ensuring accurate inventory levels.