Product designer / Researcher

Design and Research Consultant

Technology consulting and data solutions firm • Mar 2026 - Present

• Leading usability uplift of PowerBI systems and data platforms for utilities provider in South Australia
• Leveraging past engagements to drive data-driven design improvements
• Remote delivery across Adelaide and Sydney

Lead Designer-Researcher

Self-employed independent practice • Mar 2023 - Present

• Independent UX and design research consultant with 9+ years' experience across 15+ organisations
• Led end-to-end design and research: co-design, prototyping, research ops, and usability testing
• Recent work: growth design and uplift (Thoughtworks), culturally safe data platforms (AbSec, Kablamo), campaign tech uplift (Australian Greens)
• Specialised in healthcare, utility, freight, transport, charity/NFP, and real estate sectors
• Built research infrastructure, surfaced behavioural insights, prioritised accessibility, clarity, and ethical design

Senior Experience Consultant (Customer Experience)

Global technology and consulting services company • Jul 2025 - Mar 2026

• Led digital systems uplift, customer growth, and database transformation in healthcare sector
• Coordinated onshore and offshore delivery teams using lean user research methodology and agile delivery
• Conducted content testing of new websites for brand re-platform using Optimizely
• Delivered user testing of new path-to-purchase flows
• Built wealth of user insights across major brands to drive future growth

Senior Product Designer (Designer-Researcher)

Global legal tech and data platform company • Dec 2024 - May 2025

• Led design research across legal tech and data platforms with global remit (APAC, EMEA, US)
• Informed design of data-rich experiences with focus on platform clarity, user trust, and actionable insights
• Worked closely with product, design, and engineering to align around user needs
• Shaped dashboard direction and customer journey planning in technically complex, highly regulated environments

User Experience Designer

Australian political party • Mar 2023 - Aug 2023

• Designed and improved volunteering tools and event management platforms
• Delivered work across multiple organisational systems

Senior Experience Consultant

Global technology and consulting services company • Aug 2021 - Mar 2023

• Worked across government, tech, retail, and not-for-profit sectors in design research and engagement lead role
• Led two major projects end-to-end, overseeing business operations, cybersecurity, and client concerns
• Co-designed technically complex government data portal (launched April 2023), expanding existing design system
• Led customer research producing detailed service blueprints and lifecycle analyses
• Initiated and facilitated accessibility investigations, forming cross-functional team to resolve technical and UX issues
• Developed personas, journey maps, and discovery artefacts to align diverse teams
• Shared methods across broader community including accessibility audit best practices and emerging technologies

UX Specialist for Domain Engineering

Australian research and development organisation • Nov 2019 - Aug 2021

• Embedded UX specialist within consultancy-style engineering team at research institute
• Supported research teams and early-stage commercialisation ventures, mainly focused on building energy data and hardware
• Collaborated with engineers to deliver polished, user-aligned products
• Led in-house accessibility audits across experimental mapping tools and public-sector services
• Tailored recommendations to each project's technical constraints and practical design value

UX Designer

Australian research and development organisation • Jun 2016 - Nov 2019

• Supported exploratory tech and industrial research teams working at the edge of innovation
• Provided UX and design advisory across 1–3 concurrent projects
• Led rapid prototyping efforts on early-stage products collaborating under tight timelines
• Facilitated pre-sales workshops to shape product direction and support funding conversations
• Worked across multiple National Innovation Science Agenda (NISA) projects including secure data platforms (SenDa, Protari) and regulation/legal technology programmes
• Established lightweight research and testing pipelines to embed customer insight early
• Developed visual identities for several initiatives including branding and launch strategy for ribit (later acquired by Stone & Chalk in 2020)

UX and UI Designer

Australian technology research institute • Aug 2015 - Jul 2016

• Conducted user testing of academic research-driven prototypes
• Created technology demonstrations to illustrate cutting-edge innovations
• Led user research and branding for research institute's startups

UI Designer

Sydney-based interactive design firm • Feb 2015 - May 2015

• Completed visual identity for surface computing platform design including festival event kiosks
• Created new concept for operating system ensuring adequate touch targets for large-screen applications
• Investigated user expectations and affordances for novel technology interactions
• Developed interchangeable design concepts and templates for promotional sales

UX Intern (Women in IT Scholar)

Major insurance and financial services company • Dec 2014 - Feb 2015

• Supported lead UX conducting research on significant digital transformation project
• Conducted user interviews with key client representatives
• Maintained Atlassian resources and project planning across teams

Visual Designer

Leading Australian university, School of Information Technology • Nov 2013 - Dec 2014

• Designed and advised on visual materials for research group
• Short-term contracts supporting multiple projects

UX Consultant

Mental health and youth support charity • Aug 2014 - Oct 2014

• Contributed to preliminary wireframing and customer journey refinement for mental health mobile application

Graphic Designer

Health and wellness retail company • Jan 2014 - Apr 2014

• Coordinated email campaigns and promotional materials
• Designed visual merchandising for retail stores
• Managed social media design and website redesign consultation

Website Coordinator / Visual Designer

Training and development company • Jul 2012 - Jan 2014

• Developed learning and promotional materials
• Edited graphics, blog posts, and social media content
• Edited and produced video and print media for workshops and lectures

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