Mid-tier UX / Service Designer

UX designer, effective at research & testing. I prioritise user needs, foster engagement, and team collaboration.
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Work expectations

Status
Actively looking
Not looking
Not looking
Open to new opportunities
Location
Sydney
-
Open to relocating
Commitment
Full-time, Casual / Contract / Part-time
Availability from time of offer
Immediately
Years of experience
7+ years
Top 3 languages or frameworks
User research, Service design, UX/Product design
Also knows
Preferred work environment
Hybrid, Fully remote
Strengths

Background spans UX/Product design, user research, and service design, with experience collaborating across cross-functional teams to deliver intuitive, user-centred experiences. Comfortable balancing user needs with business outcomes, and using AI to accelerate design and discovery in fast-moving startup environments.

Interested in working involving

Im interested in UX design, UX research, Content design roles.

Startups focused in the construction industry, energy or manufacturing industries are of particular interest.

Safety culture is a company I would love to work for.

Not interested in work involving

Gambling related companies

Other information

I take ownership of my work and career and want to work for a company that truely values employees who challenge ideas constructively and take the lead on their own work. In return for the space to do so I can give your company growth and inspire others in my team to do the same.

Able to work in Australia without visa sponsorship
Requires visa sponsorship to work in Australia

Pay expectations

Full-time
$
100000
per year
Casual / Contract
$
60
per hour
Pay is negotiable in exchange for equity
Pay is negotiable in exchange for equity
Pay is not negotiable in exchange for equity
Open to equity only roles
Not open to equity only roles

Referred by

Phrances Xharmagne Carandang
Founding Engineer at Optech.ai
March 11, 2024
  •  
I managed them directly

This individual is excellent at advocating for customers. They helped our teams better understand our customers; and also helped the business understand the importance of continuously improving and sharing that understanding.

They work well in an environment that is highly collaborative - they work closely with engineers to 1) share their research and give context around the problems we need to solve for our users, 2) help the team feel empowered to suggest potential solutions and 3) quickly iterate on designs with both users (re: usability) and the team (re: feasibility).

Work experience

Proudest professional achievement

While working for an automation machinery manufacturing company, I helped redesign their existing platform resulting in effective solutions to workflow management issues and navigation issues experienced by internal stakeholders and client users this resulted in an improvement of their FTE by more than 4x. I also helped improve team collaboration and communication through a terms glossary I developed.

Independent Design Consultant
Self-employed design consultancyJan 2015 – Present
• Delivered website design work for an e-commerce marketplace client.
• Produced building design and DA/CDC submissions for residential property clients, applying national construction code and local council compliance requirements.

Building Designer
Sydney-based drafting and design firmFeb 2026 – Jul 2026

Design & Delivery Coordinator
Australian creative agency specialising in visual storytelling for the construction and urban development industryApr 2024 – Oct 2025
• Optimised design workflows by developing and maintaining a design template, reducing modelling time by 30% across projects.
• Led workflow development for council models, creating a new revenue stream generating $10K per project.

Product & UX Designer
Sydney-based autonomous inspection technology company, building a SaaS platform for industrial/energy clientsMay 2022 – Jun 2023
• First product designer at the company; led cross-functional communication and helped shape product strategy for version two of the company's SaaS platform.
• Built the UX strategy from the ground up, researching core needs and prioritising the most important features for clients and internal stakeholders.
• Contributed to the company's shift from a feature-based to an outcome-based product strategy.
• Increased internal stakeholder capacity (FTE) 4x by integrating key touchpoints into the workflow.
• Validated a solution using 3D scans and AI, improving programme navigation.
• Enhanced 3D point cloud tagging services, saving $60–70K per oil platform onboarding.
• Established a central repository of product information — style guide, component library and terms glossary — to improve internal collaboration.
• Translated research and workflow analysis into user stories and acceptance criteria, working closely with product managers and engineers to refine and prioritise the backlog.

Product & UX Designer
Sydney-based social enterprise focused on emotional wellbeing supportJul 2021 – May 2022
• Part of a two-person design team redeveloping the company's mobile application.
• Redesigned the onboarding experience and implemented a design system.
• Ran usability testing to improve retention and engagement.

UX Researcher
Australian health-tech company focused on personalised, preventative healthNov 2021 – Dec 2021
• Led qualitative interviews with 45+ participants as part of a wider 92-interview customer discovery project.
• Validated key user motivations and segments to inform pricing and marketing strategy.
• Delivered insights that shaped the service model and user messaging.

Design & Delivery Coordinator
Sydney-based 3D design and visualisation studioSep 2016 – Jun 2021
• Mentored junior 3D designers and led a team of eight 3D artists.
• Interpreted architectural plan drawings and elevations to build 3D models and resolve modelling issues.
• Improved modelling workflows, saving 3+ hours per person, per project, weekly.
• Built and improved template libraries, raising consistency across projects.
• Produced models for DA/CDC submissions, CGIs and VR environments.

Education

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Vouched for by

Phrances Xharmagne Carandang
Founding Engineer at Optech.ai
@
I managed them directly

This individual is excellent at advocating for customers. They helped our teams better understand our customers; and also helped the business understand the importance of continuously improving and sharing that understanding.

They work well in an environment that is highly collaborative - they work closely with engineers to 1) share their research and give context around the problems we need to solve for our users, 2) help the team feel empowered to suggest potential solutions and 3) quickly iterate on designs with both users (re: usability) and the team (re: feasibility).

March 11, 2024

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